TALK TO US

 

We'd love to hear from you

 

E-MAIL

info@aromaticreation.com

​

FAQ

1

​How do I

place an order?

Placing an order is easy and safe using our online shopping cart system. By registering with our site we assure you that we do not share your information with any other website, service or business. All your account information is secure. Payments are processed through Paypal which encrypts all your data on their own servers. You do NOT require a Paypal account to use our shopping cart system - as our system will accept most credit cards.

2

Payment

& Shipping

Most orders are prepared for shipping within one or two business days of receipt. In some cases, products may not be ready to ship for up to four business days, depending on inventory levels. This processing time is in addition to the actual shipping/delivery timeframes. 

 

We do ship internationally - currently to USA and Canada only. 


Taxes will be charged based on the rules of the shipping country.

3

Secure Ordering

& Payment Options

Secure Payment via PayPal. Through this service your payment details are never exposed to us and are securely encrypted on PayPal’s own servers. For more information on PayPal, please visit the PayPal website.

4

Returns

Refunds

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

If a customer paid twice for the same Order, then one transaction will be refunded within 10 day working days via the same source.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

    CONTACT US

    Nanaimo, BC

    Phone 778.762.0888

    info@aromaticcreation.com

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